Returns, Refunds & Exchanges

Need to start a return or exchange? Log in to your account at account.airborneapparelcompany.com, select the item or items you need assistance with, and click Request Return. Please indicate in the notes section whether you are requesting an exchange or a refund.

Review our return and exchange policies below before submitting your request.

Facebook Orders

Facebook does not allow vendors to process exchanges for items ordered directly through its platform. If your order was placed through Facebook, we can generally only process an eligible refund. If you need a different size or item, you will need to place a new order.

Order Cancellations

If you placed an order by mistake, ordered the wrong size, or selected the wrong product, please contact us as soon as possible. If your order has not yet entered production or shipped, we will do our best to correct the order before it goes out.

If the order has already shipped, the item may be eligible for return or exchange under the policies below.

Damaged, Defective, or Incorrect Items — Our Error

If you receive an item that is damaged, defective, or different from what you ordered due to an error on our part, we will make it right.

To help us resolve the issue quickly, please email photos to sales@airborneapparelcompany.com. Include one photo showing the entire item and a closer photo showing the damage, defect, wrong size tag, wrong color, or other issue.

Once we review the photos, we will contact you with return instructions if a return is needed. In cases where the issue was caused by our error, we will cover the cost of the replacement or eligible refund, including any required return shipping.

Customer Order Errors

If you ordered the wrong size, color, style, or item, we are happy to help with an eligible exchange or return.

For customer order errors, including ordering the wrong size, the customer may be responsible for return shipping and/or shipping for the replacement item. We provide size charts for our apparel products to help customers choose the correct size before ordering.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at the time the order is placed.

If you notice that your shipping address is incorrect, please contact us as soon as possible. If the order has not yet entered production or shipped, we will do our best to update the address before it goes out.

If an order has already shipped, we may not be able to change the shipping address or redirect the package. If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, we can reship the order to the corrected address. The customer may be responsible for the additional shipping cost.

If an order is delivered to an incorrect address because the customer provided the wrong shipping information, we are not responsible for replacing or refunding the order. We will do our best to assist, but the customer may need to contact USPS, UPS, or the residents or business at the address provided.

Orders Marked Delivered but Not Received

If your tracking information shows that your order was delivered but you have not received it, please allow two business days before contacting us. Packages are sometimes marked delivered before they are physically placed in the mailbox, parcel locker, or delivery location, and they often turn up within that time.

Before contacting us, please check your mailbox, porch, garage, side door, parcel locker, mailroom, front desk, neighbors, family members, or anyone else who may have accepted the package.

If the package has not turned up after two business days, contact us and we will help you review the tracking information and determine the next steps. We may ask you to contact USPS or UPS directly, as the carrier may have additional delivery details that are not visible to us.

Once a package is marked delivered by USPS or UPS, we cannot guarantee a refund or replacement. Replacement or refund decisions for delivered-but-not-received orders are handled on a case-by-case basis.

Size Exchanges

We want you to receive a shirt that fits. Eligible apparel items may be exchanged for a different size within 30 days of delivery, provided the item is unworn, unwashed, and in new condition aside from being tried on.

In general, exchanges will not be processed until the returned item has been received and inspected.

Size exchanges are subject to product availability. If the requested replacement size is unavailable, we may offer store credit, refund eligibility under this policy, or another available option.

Size-Bracketing and Duplicate Adjacent-Size Orders

To keep our prices fair and prevent abuse of our return policy, we do not provide free refund returns for size-bracketing orders.

A size-bracketing order includes ordering the same design, style, or product in adjacent sizes, such as Large and XL, XL and 2XL, or similar size combinations, with the intent of keeping the item that fits best and returning the other.

Orders containing the same item or design in adjacent sizes may still be eligible for return or exchange, but they are not eligible for free return shipping for refund returns. If one or more of those items is returned, the return may be refunded as store credit rather than to the original payment method, and the cost of the return shipping label may be deducted from the refund or store credit amount.

We are always happy to help with sizing questions before you order.

Returns

Our return policy lasts 30 days from the date your order was delivered. If more than 30 days have passed since delivery, we cannot offer a refund or exchange.

To be eligible for a return or exchange, your item must be unused, unworn aside from trying it on, unwashed, and in the same condition that you received it.

Stickers are not eligible for return or exchange.

Returned items should be sent to:

AIRBORNE APPAREL COMPANY
PO BOX 82
OSSEO, MICHIGAN 49266

Refunds

Once your return is received and inspected, we will email you to confirm that we have received the returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original method of payment. Approved refunds are generally processed within 10 business days. Depending on your bank, credit card company, or payment provider, it may take additional time for the refund to appear on your account.

Refunds will not be issued before returned goods are received and inspected, except in cases where the item arrived damaged, defective, or incorrect due to our error.

In cases of extreme manufacturing or shipping delays of more than 30 business days, we may, at our discretion, provide a full or partial refund before delivery of the affected item.

Partial Refunds

Partial refunds may be granted, at our discretion, in situations including but not limited to:

• Items returned in a condition different from how they were received

• Items that are damaged or missing parts for reasons not caused by our error

• Items returned after the 30-day return window

• Refund returns where return shipping costs are deducted from the refund

• Orders identified as size-bracketing or duplicate adjacent-size orders, which may be refunded as store credit rather than to the original payment method and may have return shipping deducted from the refund or store credit amount

• Orders returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer

Late or Missing Refunds

If we have notified you that a refund was issued but you have not received it, please first check with your bank, credit card company, or payment provider. Refunds may take several business days to post, depending on the payment method used.

Final Sale Items

Stickers are final sale and are not eligible for return or exchange.

Additional products may be marked final sale on the product page. Final sale items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect due to our error.

General Exchange and Refund Timing

In general, exchanges and refunds will not be issued until the returned item has been received and inspected.

If we made a mistake, we will make it right. If the issue is related to sizing, customer order error, incorrect shipping information, or a change of mind, we will still do our best to help, but return shipping, replacement shipping, and/or replacement product costs may be the customer’s responsibility.