Refund policy
Need to initiate a return or exchange? No problem! log-in to your account , select the item or items that you need assistance with and click "Request Return". Please note our return/exchange policies below.
FACEBOOK NOTICE: FACEBOOK DOES NOT ALLOW VENDORS TO DO EXCHANGES FOR ITEMS ORDERED THROUGH THEIR PLATFORM. IF YOU PLACE(D) YOUR ORDER THROUGH FACEBOOK, WE CAN ONLY REFUND YOUR PURCHASE.
Order Cancellations
If you placed an order by mistake or ordered the wrong size/product, we will do our best to work with you to get you what you intended to order, generally by exchanging (returning) the incorrectly ordered item in exchange for the correct one. If you change your mind about an item you have ordered, simply return the item to us in accordance with the return policy described below.
Damaged or Incorrect Items (mistake made by us)
If you receive a damaged or incorrect size, color, or style product, we want to make it right as fast as we can. To expedite a replacement order, please send photos of the damaged or incorrect item to sales@airborneapparelcompnay.com. Once we receive the photos, we will reach out to you with return instructions (if applicable) and let you know when to expect your replacement. Please provide a photo that displays the entire damaged/incorrect product as well as a closer photo that clearly displays the damage or in the case of an incorrect size, the garment label or tag.
Incorrect Items (mistake made by customer)
We all make mistakes. If you happen to order an incorrect size or item, let us know as soon as you can so we can correct the issue. If the error isn't discovered until you receive your item, we will do an exchange for the correct size/item. In these instances, we will provide a postage-paid return label, however, the customer may be required to pay shipping for the correct item.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused/unworn (aside from trying on) and in the same condition that you received it.
Stickers are not eligible for return or exchange.
Return Address:
AIRBORNE APPAREL COMPANY
2377 BLACKBRIDGE ROAD
OSSEO, MICHIGAN 49266
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Refunds will not be provided prior to the return of goods by the customer with the exception of instances where a product arrived damaged, or was incorrect. In this case, the customer may choose either a refund or a replacement order. Please refer to the Damaged or Incorrect Items section above for more details.
In cases of extreme manufacturing or shipping delays of longer than 30 business days, we may, at our discretion, provide a full or partial refund to the affected customer prior to the delivery of their replacement item.
Late or missing refunds (if applicable)
If you haven’t received a refund within 1-2 business days of being that it was issued, check with your bank or provider of the payment source you used, to see if the refund may still be pending. Depending on how you paid, it may take up 7-10 business days for a refund to be posted by your financial institution.
Exchanges (if applicable)
We will replace items at our cost if they are defective or damaged. Once you have notified us of the issue, log-in to your account and select the product(s) that need to be exchanged. You will have the option to return (refund) or exchange the item(s) in question.
Incorrect Sizing
We provide a sizing chart for each of our non OSFM products to avoid sizing issues. We will exchange your order for a smaller or larger size, however the customer may be responsible for return shipping.
In general, exchanges and refunds will not be issued until the returned items are received and inspected.